Privacy Policy

We are committed to the protection of your personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (C'th) ("Privacy Act"), the Health Records Act 2001 (Vic) ("Health Records Act") and the applicable Health Privacy Principles in the Health Records Act when handling personal information which is health information ("Health Information").

We take the protection of your personal information seriously. Personal information includes any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.

1. What is personal information?

1.1 Personal information

"Personal information" is defined in the Act. Essentially, it means information from which your identity is reasonably apparent. This information may include information or an opinion about you, whether true or not, and may also include sensitive information.

1.2 Sensitive information

"Sensitive information" is any information about your racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional, or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information. We will not ask you to disclose sensitive information unless it is necessary for providing our services to you. However, if you elect to provide unsolicited sensitive information it may be captured and stored.

2. What personal information we collect

2.1 General personal information

The kinds of personal information that we collect or hold may include your:

• Name
• Contact details, including email address and telephone numbers
• Date of birth
• Payment information, including credit card details

2.2 Subscribers and subscription applicants

For subscribers or applicants for subscription, the personal information held by us may also include:

• Gender
• AHPRA credentials. AHPRA stands for the Australian Health Practitioner Regulation Agency
• Information about any disciplinary action, ethical notifications, professional misconduct investigations and criminal charges and convictions
• Information for the purpose of developing subscription programmes and initiatives

2.3 Staff, contractors, volunteers and students

For persons holding or applying for a position with us, for example as an employee, a contractor or a volunteer, or undertaking or applying for a student placement, we may also hold health information relating to a disability, condition or injury relevant to the role or our activities.

2.4 Collection contexts

We collect personal information:

• From subscribers when they register an enquiry, access our Website, subscribe to our newsletter, and/or at any other time from time-to-time in the course of our subscriber-psychologists providing services
• From third party service providers when they are engaged to supply services to us, such as but not limited to psychologists, and provide information to us for the provision of services
• When we receive enquiries through the Website and when the Website is otherwise accessed or used
• When we receive enquiries via email or telephone

The kind of personal information we may collect will depend on who you are and the nature of your interaction with us. It may include your full name, address, email address, date of birth, Medicare details, billing information, general appointment information and other personal information. If you do not provide us with all the information we request, our psychologists may not be able to deliver the counselling services.

Our subscriber-psychologists may also collect your personal information in the manner and for the purposes contemplated above. Some personal information we or our psychologists collect may include Health Information.

The Health Information we collect enables our subscribers-psychologists to arrange for counselling services, provide those services safely, appropriately and accurately, assess client needs and generally assist in optimising the quality of our service.

3. How we collect personal information

We collect personal information in several ways, including:

• While conducting our services
• Correspondence and telephone calls
• Conference and other event registration forms
• Business cards provided at functions or events
• Subscription forms and subscription application forms, online and offline
• Annual subscription forms, online and offline
• Contact in person or through social media
• Applications for employment, engagement, volunteer roles or student placement
• Publicly available sources of information

4. Consent

By engaging us or registering your details on our Website or by email or telephone, and/or using the Website or completing a client consent form or otherwise engaging our counselling services, you consent to us and our psychologists collecting, using and disclosing your personal information, including Health Information, for the purposes specified in this Privacy Policy.

5. Purposes of collection, use and disclosure

5.1 Service and operational purposes

We collect, use and disclose personal information for the purpose of conducting our operations and providing our services, including:

• Processing registration of subscribers
• Identifying, creating and providing subscribers' services and benefits
• Maintaining subscription and service or benefit records
• Providing services to psychologists, other persons, members of the public or bodies involved in the practice of psychology
• Establishing and operating continuing professional development programmes
• Establishing user or customer accounts for access to services, directories or information provided by us
• Assessing applications for employment, engagement or placement
• Resolving disputes, responding to queries, verifying identity, obtaining goods or services from you and conducting surveys

5.2 Related and authorised purposes

We may also collect, use and disclose your personal information for purposes which should be reasonably expected by you and are related to the above purposes, for other purposes to which you have consented, and as otherwise authorised or required by law.

5.3 Disclosure

We may disclose personal information to outsourced service providers, other providers of services to us, external providers of subscriber services, professional advisers, government authorities, providers of insurance or other products offered by us, and where you otherwise provide consent or disclosure is required or permitted by law.

5.4 Third party safeguards

Where practical, we will take reasonable steps to ensure that third parties to whom we disclose your personal information have a commitment to protecting your personal information at least equal to our commitment or are subject to confidentiality requirements in relation to that information, or you have consented to us making the disclosure.

5.5 Health Information

We and our subscriber-psychologists comply with the Health Privacy Principles and the Ethical Guidelines of the Australian Psychological Society in the collection, use and disclosure of all Health Information and to ensure that all Health Information is kept strictly confidential.

We and/or our subscriber-psychologists may collect your Health Information when you use our products and/or at any other time from time-to-time in the course of provision of counselling services by our subscriber-psychologists.

Our subscriber-psychologists also collect your Health Information as necessary for counselling services, only as necessary for those services or otherwise in accordance with your consent or law, and with care to keep information confidential.

6. Overseas disclosure

Some third parties to whom we may disclose your personal information may operate globally and be located or based outside Australia, including the USA, so that they can provide us with services in connection with the operation of our business, such as marketing services, survey tools and data storage. The use of such third party providers, where appropriate, may nevertheless be subject to further internal policies and protocols to better ensure that your privacy is protected.

7. Cookies

7.1 Browser cookies

Cookies are pieces of information that the website transfers to your computer's hard drive for record keeping purposes. Most web browsers are set to accept cookies. We use cookies to make your experience of our website and services as convenient as possible. While cookies do not personally identify you, they do identify your browser.

7.2 Traffic patterns

Cookies are used to estimate the number of users and determine overall traffic patterns through our website. If you do not wish to receive any cookies, you can set your browser to refuse cookies. However, this may mean you will not be able to take full advantage of our services.

8. Storage and security of personal information

8.1 Security steps

We take reasonable steps to ensure that the personal information we hold is secure and may only be accessed by authorised persons.

8.2 Liability limits

However, except to the extent that statutory liability cannot be excluded, we exclude all liability, including in negligence, for the consequences of any unauthorised access to, disclosure of, misuse of or loss or corruption of your personal information. Nothing in this Privacy Policy restricts, excludes or modifies any statutory consumer rights under any applicable law, including the Competition and Consumer Act 2010 (C'th).

9. Access and correction

We strive to keep accurate, complete and up-to-date records of the personal information we collect, so far as practical. Accuracy depends on the information provided to us. Subscribers can update their personal details in the restricted access Account section of the website. Any non-members who wish to query the accuracy of personal information held about them or update that information may contact the Privacy Officer as set out below.

You have a right to seek access to your personal information held by us and that right extends to correction of the information if it is inaccurate, out-of-date or incomplete. To seek access to your personal information, please contact the Privacy Officer as set out below.

It is our policy to provide a summary of the personal information that we hold, rather than copies of individual documents. We do not provide access to evaluative information generated within the organisation in connection with commercially sensitive decision-making processes.

If we are unable to provide you with access to or correction of your personal information, we will provide you with a written notice that sets out the reasons for our decision and mechanisms available to you to lodge a complaint.

All requests for access and/or correction of personal information are subject to verification of the identity of the person making the request. If copies of individual documents are requested and we agree to meet that request, the fee for provision of documents via post, fax or email is $1.00 per page, or such other reasonable fee as we specify, payable prior to delivery.

10. Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Rejee

https://rejee.com.au

11. Changes to this Policy

We may update this privacy policy from time to time. Please review this page periodically for changes.